Terms of Service

Last updated: May 23, 2026

These Terms of Service (“Terms”) govern your use of the website at redshiftdigital.co, the SimpleSuite WordPress plugins (Hub, Identity, Workspace, Team, Members, Events, Launch, Pulse, Progress), our bolt-on products (ActionStudio, CashFlow, InsightMent, CourseForge), and any related services provided by RedShift Digital, LLC (collectively, the “Services”). By accessing the Services, downloading our plugins, or purchasing a license, you agree to these Terms.

If you do not agree, do not use the Services.

1. Who we are

The Services are operated by RedShift Digital, LLC, a Tennessee limited liability company based in Maryville, Tennessee, United States (“RedShift Digital,” “RSD,” “we,” “us,” or “our”).

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you represent that you meet these requirements.

3. Accounts

Some Services require an account. You agree to provide accurate information, keep your credentials confidential, and notify us promptly of unauthorized access. You are responsible for everything that happens under your account.

4. Licenses, products, and pricing

4.1 Plugin license grant

Our SimpleSuite plugins are licensed, not sold. Subject to your payment of applicable fees and ongoing compliance with these Terms, RedShift Digital grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use each licensed plugin on the number of WordPress sites permitted by your purchased plan.

The core distribution of any SimpleSuite plugin that is released under the GNU General Public License (GPL) is, and remains, GPL-licensed. The license fee you pay covers updates, support, premium features, and the right to use any non-GPL components (such as imagery, presets, and proprietary services hosted on our infrastructure).

4.2 Free tiers

Some plugins and products offer free tiers with limited capabilities. We may change, limit, or discontinue free tiers at any time. Free tiers are provided “as is” with no service-level commitment.

4.3 Pricing and billing

Current pricing is shown on our website. Unless stated otherwise:

Subscriptions renew automatically at the same interval (monthly or annually) until cancelled.
You authorize us, through our payment processor (Stripe), to charge your payment method for each renewal.
Prices are in U.S. dollars and exclude applicable taxes, which you are responsible for.
We may change pricing on a going-forward basis. Renewal price changes will be communicated at least thirty (30) days before they take effect.

4.4 Founding Member, lifetime, and promotional purchases

Lifetime (“LTD”) and Founding Member purchases entitle you to use the included products for the operational lifetime of those products under the entitlements described at purchase. They do not guarantee perpetual operation, future feature parity, or rights to products released after your purchase unless explicitly stated. We may sunset products with reasonable notice and, where applicable, a migration path.

4.5 Cancellation and refunds

You may cancel a subscription at any time from your account. Cancellation stops future renewals; it does not refund the current term unless required by law or otherwise stated in our refund policy. We offer a refund window of 14 days from initial purchase on most products. Contact billing@redshiftdigital.co to request a refund. Renewals, lifetime purchases past the refund window, and concierge setup fees are non-refundable.

5. Acceptable use

You agree not to:

Use the Services to violate any law or third-party right
Resell, sublicense, or redistribute the Services or license keys (except as expressly permitted by the GPL for GPL-licensed components)
Circumvent licensing, entitlement checks, or usage limits
Reverse-engineer, decompile, or disassemble proprietary components, except to the extent permitted by applicable law
Interfere with or disrupt the integrity or performance of the Services
Use the Services to send spam, distribute malware, or harm minors
Use the Services to build a competing product by direct copying of our code, presets, or content

We may suspend or terminate accounts that violate these rules.

6. Your content and your customers’ data

6.1 Your content

You retain ownership of all content you create or upload using the Services (“Your Content”). You grant RSD a limited license to host, store, process, transmit, and display Your Content solely to operate and improve the Services for you.

6.2 Your customers’ data

When you install our plugins on your own WordPress site, you are the data controller for your visitors, customers, members, and contacts. RSD does not access that data except where you explicitly route data through services we host (such as our update channel, license validation, or hosted assessment delivery). You are responsible for your own privacy policy, cookie banner, lawful basis for processing, and compliance with applicable data protection law (including GDPR, CCPA/CPRA, and other regimes).

6.3 Third-party integrations

Our plugins integrate with third-party services (Stripe, Google, YouTube, Vimeo, GitHub, Anthropic, OpenAI, QuickBooks, and others). Your use of any third-party service is governed by that provider’s terms and privacy policy. Bring-Your-Own-Key (BYOK) AI integrations route through your own API credentials; you are responsible for cost, usage, and compliance with the underlying AI provider’s terms.

7. Intellectual property

The Services, including all proprietary code, designs, presets, assessment instruments, frameworks, documentation, trademarks, and content (other than Your Content and any GPL-licensed components), are owned by RedShift Digital or its licensors and are protected by U.S. and international intellectual property law.

The ASK System and related assessment methodologies (PPI, LGI, TDI) are the intellectual property of RedShift Consulting and are licensed for use within RSD’s InsightMent platform. Your purchase of InsightMent does not transfer any rights to the ASK System content itself.

“RedShift Digital,” “SimpleSuite,” “InsightMent,” “ActionStudio,” “CashFlow,” “CourseForge,” “Workspace,” “Launch,” and related marks are trademarks of RedShift Digital, LLC. You may not use them without our prior written consent.

8. Beta and preview features

From time to time we may offer beta, preview, or “early access” features. These are provided as-is, may be changed or discontinued, and are not subject to the same support or stability commitments as generally available features. Do not rely on beta features for production-critical workflows.

9. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

RSD DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF MALWARE. WORDPRESS, THIRD-PARTY PLUGINS, AND THIRD-PARTY SERVICES ARE OUTSIDE RSD’S CONTROL.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RSD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
RSD’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO RSD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow these limitations; in those jurisdictions our liability is limited to the smallest amount permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless RedShift Digital, its affiliates, and their officers, employees, and contractors from any claim, demand, or expense (including reasonable attorneys’ fees) arising from (a) your use of the Services, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

12. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we reasonably believe your use creates risk for RSD or other users. Upon termination, your license to use proprietary components ends; provisions that by their nature should survive (payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, governing law) will survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, USA, without regard to its conflict-of-laws principles. The exclusive jurisdiction and venue for any disputes will be the state and federal courts located in Blount County, Tennessee, and you consent to that jurisdiction. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

If you are a consumer resident in a jurisdiction that grants you mandatory rights in your local courts, this section does not limit those rights.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-product notice and will take effect no sooner than thirty (30) days after notice unless the change is required by law or relates to a new feature. Your continued use of the Services after changes take effect constitutes acceptance.

15. Miscellaneous

Entire agreement. These Terms, our Privacy Policy, and any order-specific terms together form the entire agreement between you and RSD regarding the Services.
Severability. If any provision is held unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for failures caused by events beyond reasonable control (natural disaster, war, internet outage, third-party service failure).

16. Contact

Questions about these Terms?
Email: info@redshiftdigital.co
Billing: accounting@redshiftdigital.co
Mail: RedShift Digital, LLC, Maryville, Tennessee, USA

Last updated: May 23, 2026

RedShift Digital, LLC (“RedShift Digital,” “RSD,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to redshiftdigital.co, our SimpleSuite WordPress plugins (Hub, Identity, Workspace, Team, Members, Events, Launch, Pulse, Progress), our bolt-on products (ActionStudio, CashFlow, InsightMent, CourseForge), and any related services we provide (collectively, the “Services”).

If you are a visitor to a WordPress site that runs our software, this policy describes what RSD itself collects. The site you are visiting has its own privacy policy that governs what its operator collects about you. We are not the controller of that data — the site operator is.

1. Who we are

RedShift Digital, LLC is a software company based in Maryville, Tennessee, United States. We are the data controller for personal information we collect directly from you through our website and from operators who license our software.

Contact: privacy@redshiftdigital.co
Mailing address: RedShift Digital, LLC, Maryville, Tennessee, USA

2. Information we collect

2.1 Information you give us

Account and contact details — name, email address, company name, and any other information you submit through contact forms, signup forms, or product registration.
Purchase information — billing name, billing address, and the last four digits and expiration of your payment card. We do not store full payment card numbers. Card data is collected and stored by our payment processor, Stripe, Inc.
Support communications — any messages, screenshots, log files, or attachments you send when you contact support.
Survey and assessment responses — if you complete an assessment we host (such as the free PPI on InsightMent), we receive your responses and the results computed from them.

2.2 Information our plugins send back to us

Our SimpleSuite plugins are licensed software you install on your own WordPress site. When activated and connected to our update channel, the plugins send us limited operational data so we can deliver licensed updates and support:

The site URL and WordPress version
The list of our plugins installed and their version numbers
The license key tied to your account and its entitlement state
Anonymous error reports if you have opted in to share them

We do not collect the content of your WordPress site, your customer data, your contacts, or any third-party API keys you configure in our plugins. Bring-Your-Own-Key (BYOK) AI integrations are stored encrypted on your own WordPress install and are never transmitted to RSD.

2.3 Information collected automatically

Usage data — pages viewed, links clicked, referrer, approximate location derived from IP address, browser type, and operating system.
Cookies and similar technologies — see Section 7.

2.4 Information from third parties

Payment confirmation and subscription status from Stripe.
Account details from any OAuth provider you choose to connect (Google, YouTube, Vimeo, GitHub, etc.) — limited to the scopes you authorize on the provider’s consent screen.

3. How we use information

We use the information described above to:

Provide, maintain, and improve the Services
Deliver licensed plugin updates and verify entitlement
Process purchases, subscriptions, and refunds
Send transactional email (receipts, license keys, password resets, support replies)
Send product announcements and marketing email (only to people who opted in, and always with an unsubscribe link)
Respond to support requests
Detect, prevent, and investigate fraud or abuse
Comply with legal obligations

4. Legal bases (EEA and UK visitors)

If you are in the European Economic Area or the United Kingdom, we process your personal data on the following bases:

Contract — to provide the Services you purchased or signed up for.
Legitimate interests — to operate, secure, and improve the Services, and to communicate with you about your account.
Consent — for marketing email and non-essential cookies. You can withdraw consent at any time.
Legal obligation — to meet tax, accounting, and other legal requirements.

5. How we share information

We do not sell your personal information. We share it only as described below:

Service providers — Stripe (payments), our email delivery provider (transactional and marketing email), our hosting provider, and analytics. Each is bound by contract to use your data only to deliver services to us.
RedShift Consulting (RSC) — RedShift Consulting is our sister company. We do not share customer data between RSD and RSC except where you have explicitly purchased a service from RSC or completed an ASK System assessment that RSC operates.
Legal and safety — when required by law, court order, or to protect the rights, property, or safety of RSD, our users, or others.
Business transfers — in the event of a merger, acquisition, financing, or sale of assets. You will be notified before your information becomes subject to a different privacy policy.

6. International data transfers

RSD is based in the United States. If you access the Services from outside the United States, your information will be transferred to, stored in, and processed in the United States. Where required, we rely on Standard Contractual Clauses and equivalent safeguards for international transfers.

7. Cookies

We use a small number of cookies and similar technologies:

Strictly necessary — login sessions, cart state, security. Cannot be turned off.
Analytics — to understand how visitors use redshiftdigital.co. You can decline these in our cookie banner where one is presented.
Marketing — only set if you explicitly opt in.

You can also block or delete cookies through your browser settings.

8. Data retention

We keep personal information for as long as your account is active or as needed to deliver the Services. After account closure we retain limited records (billing, tax, fraud prevention) for up to seven years to meet legal and accounting requirements, then delete or anonymize them.

9. Security

We use industry-standard measures to protect personal information, including encryption in transit (TLS), encryption at rest for sensitive fields (API keys, OAuth tokens), access controls, and regular security review. No system is completely secure; if we become aware of a breach affecting your personal data, we will notify you as required by applicable law.

10. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your information (“right to erasure”)
Restrict or object to processing
Data portability — receive a copy of your data in a structured, machine-readable format
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with your local data protection authority

California residents have additional rights under the CCPA/CPRA, including the right to know, the right to delete, and the right to opt out of “sale” or “sharing” of personal information. We do not sell personal information. To exercise any of these rights, email privacy@redshiftdigital.co. We will respond within the timeframe required by applicable law. For step-by-step deletion instructions, see Section 11 below.

11. How to delete your data

You can request deletion of your personal information at any time. Because your data may live in more than one place, the steps depend on where it is held.

11.1 Data RedShift Digital holds about you directly

This covers your account on redshiftdigital.co, your purchase history, your license keys, support tickets, marketing email subscription, and any assessments you completed on a site that RSD itself hosts (such as the free PPI at our InsightMent demo).

How to request deletion:

Email privacy@redshiftdigital.co from the email address on your RSD account.
Use the subject line “Data Deletion Request”.
Include: your full name, the email address on your account, and (if applicable) the order number or license key tied to the account.

What happens next:

We will acknowledge your request within 5 business days.
We will verify your identity (typically by confirming a one-time code sent to the email on the account).
We will complete deletion within 30 days, or sooner where required by applicable law.
We will send a written confirmation when deletion is complete.

What gets deleted: your account profile, contact details, marketing preferences, support correspondence, and assessment results held on our infrastructure.

What we may retain (and why):

Billing and tax records — retained up to 7 years to meet U.S. tax and accounting obligations.
Anti-fraud and abuse-prevention records — retained where necessary to protect RSD and other users.
License key issuance records — retained in anonymized form so the same key cannot be re-issued.
Records we are required to keep by law, court order, or regulatory authority.

If we cannot delete something you have requested, we will tell you which records we are retaining and why.

11.2 Data stored on your own WordPress site (SimpleSuite plugins)

The SimpleSuite plugins (Hub, Identity, Workspace, Team, Members, Events, Launch, Pulse, Progress) and our bolt-ons (ActionStudio, CashFlow, InsightMent, CourseForge) run on your WordPress site. The data those plugins collect — your visitors, your members, your contacts, your customers’ assessment responses, your Stripe customer records, your OAuth tokens — is stored in your WordPress database, on your hosting account. RedShift Digital does not have access to that data.

If one of your site’s visitors, members, or customers wants their data deleted from your site, the request goes to you as the site operator, not to RSD. To help you fulfill those requests, each SimpleSuite plugin that stores end-user data provides administrator-facing tools to view and delete records. Specifically:

Identity — delete a user account from SimpleSuite → Identity → Users. This removes the user record, activity log, and linked profile data.
Members — cancel and delete a membership from SimpleSuite → Members → Members list. Removes membership history, level assignments, and tier records.
Events — delete a booking from SimpleSuite → Events → Bookings. Removes the attendee record and booking metadata.
ActionStudio — delete a contact, lead, or opportunity from the ActionStudio CRM. Removes all linked notes, tasks, and activity history.
InsightMent — delete an assessment respondent and their responses from InsightMent → Respondents.
CourseForge — delete a learner’s enrollment and progress from CourseForge → Learners.
Hub — for Stripe-linked data, delete the customer record from SimpleSuite → Hub → Stripe Customers. This removes the local mirror; the customer record on Stripe is governed by Stripe’s own retention policy.

WordPress also provides built-in privacy tools at Tools → Erase Personal Data (Settings → Privacy). Our plugins integrate with WordPress’s standard personal-data eraser hooks so a single request from that screen will fan out across the plugins listed above. If a deletion you triggered through WordPress’s tool did not remove data you expected, contact support@redshiftdigital.co and we will help you complete it.

11.3 Right to lodge a complaint

If you believe we have not handled your deletion request properly, you have the right to complain to your local data protection authority (for EU/UK residents) or the California Privacy Protection Agency (for California residents). We would prefer to resolve it with you directly first — email privacy@redshiftdigital.co and we will look into it.

12. Children

The Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

13. Third-party links and integrations

Our Services may link to third-party websites or integrate with third-party services (Stripe, Google, YouTube, Vimeo, Anthropic, OpenAI, etc.). We are not responsible for the privacy practices of those third parties. Review their privacy policies before connecting your account.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date at the top. Material changes will be communicated via email or in-product notice where practical.

15. Contact us

Questions about this policy or your information?
Email: privacy@redshiftdigital.co
Mail: RedShift Digital, LLC, Maryville, Tennessee, USA